The fastest way to set up Brand DNA is to import from a Google Business Profile. Paste the URL, click Import, and 30 seconds later your knowledge base is 70–80% populated.
What gets imported
- Business name, address, phone, hours: the basics
- Services and categories: from your GMB service list
- Photos: your business photos become candidate assets for articles
- Reviews: recent customer reviews are summarized into audience notes
- Q&A: questions customers have asked become FAQ entries
- Categories and attributes: wheelchair accessible, women-owned, etc.
- Geographic context: which neighborhoods you serve, nearby landmarks
Why this matters
Local businesses are 60% of our Brand DNA users. For a plumber, dentist, lawyer, or restaurant, the GMB profile is already the canonical "what does this business do?" record. Importing from it gives your agent and KoalaWriter context that took years of business operation to accumulate, without any manual data entry.
Multi-location businesses
If you have multiple locations, each can have its own Brand DNA profile imported from its own GMB listing. The agent + KoalaWriter then produce location-specific content (service area pages, neighborhood-specific blog posts) that's genuinely localized, not just "[city] [service]" find-and-replace.
What you'll edit after import
The auto-import gets you a strong starting point but isn't perfect. After import, expect to:
- Add a brand voice document if you have specific tone preferences
- Flesh out service descriptions beyond the GMB summaries
- Add internal-only context (pricing details, competitor positioning) that doesn't belong on a public GMB profile
- Trim any reviews or Q&A that aren't representative of your brand
The import itself takes about 30 seconds. Reviewing what it pulled in and trimming anything unrepresentative usually takes another 5 to 10 minutes, and that review is what takes the knowledge base from populated to genuinely ready.
What if I don't have a GMB profile?
Use website crawl import instead. Same idea but pulls from your existing site.
Key Benefits
- Paste a GMB link, get a populated knowledge base
- Pulls services, credentials, reviews, photos, hours
- Real customer review summaries inform audience + FAQ docs
- Works for local businesses, multi-location operators, and franchises
- Edit anything that's off, you keep full control
Related Features
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